The Company: Payment Processing Company
Industry: BFSI
Company Headquarters: USA
The project was about the donation payment processing, which involved the repair of credit and debit scan lines, enter check amounts and dates. The data entry operators were required to enter data from all the checks to a software within given time frame.
Employed a team of 16 full-time data entry operators on the project for processing more than 150,000 checks daily.
As the project was complex involving high risks; we established a smooth communication channel between key staff members to comprehend the existing data systems, as well as their current and future business requirements.
Additionally, we acquired an understanding of the technical environment and conditions necessary for the data conversion and software rollout.
The final entries were thoroughly checked for any inconsistencies or problems. Issues found were handed over to concerned operator for rectification.
Errors and inconsistencies in the entries were mitigated by 40% through multi-layered quality check process.
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